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Automation of support processes in the logistics industry

01 Sep 2023. 08:39
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  • SME maturity
    1. Nuevas tecnologías
    Scope to digitize
    1. Support processes

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Are you in the logistics sector? Process automation can be your best ally to streamline administrative and management tasks, read on!

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Automatización de los procesos de soporte en el sector logístico

Over the last few years, automation has become an essential tool for small and medium-sized companies, as well as for freelancers looking to stay competitive in an increasingly demanding market.

In this post, you will discover what support process automation is; what advantages it offers; as well as the keys that will help you achieve this logistical transformation.


What is support process automation?

Support process automation refers to the implementation of technologies and tools to perform tasks in an automated manner, eliminating or minimizing human intervention. Instead of relying solely on manual efforts, you can use automated systems to manage different activities, such as inventory management, order tracking, transportation coordination and billing management.


Discover the benefits for your SME

Here are some of the benefits that your SME will experience if you implement this technology:

  1. Improved efficiency: automation streamlines logistics operations by performing routine tasks faster and more accurately than manual methods. Automated warehouse management systems (WMS) enable real-time inventory tracking, optimize product placement and facilitate picking and packing processes. With up-to-date information on the status of operations, companies can make more informed decisions and respond proactively to logistical challenges.

  2. Reduced costs: by minimizing the need for manual labor, human resource costs are reduced. In addition, optimized transportation routes and efficient inventory management reduce warehousing and transportation costs, resulting in a more economical supply chain.

  3. Optimization of logistics operations: automation also offers the possibility of analysing large volumes of data through analytics and Big Data tools. This will allow you to identify patterns and trends in the supply chain, facilitating more efficient planning and better decision making. In addition, automated systems can proactively adjust shipping routes, optimize vehicle loading and minimize downtime, thus achieving optimal logistics management.


Automation technologies and tools in the logistics sector

To achieve the different objectives mentioned above, different technologies and tools are available:

  1. Warehouse Management System (WMS): WMSs are essential for automated inventory management. As mentioned above, these tools allow tracking and monitoring the location of products within the warehouse, facilitating the picking and packing process. The real-time information provided by a WMS optimizes warehouse efficiency and ensures better utilization of resources.

  2. Fleet tracking software: if you handle vehicle fleets, count on a fleet tracking software is crucial. These tools allow real-time tracking of vehicle location, route optimization and maintenance scheduling. This reduces fuel costs and improves the timeliness of deliveries.

  3. Automated invoicing and accounting solutions: these solutions allow invoices to be generated quickly and accurately, speeding up the invoicing process and reducing errors. In addition, these tools can help with payment tracking and account reconciliation, simplifying your SME's financial management.

  4. Chatbots and virtual assistants: the implementation of chatbots and virtual assistants in customer service platforms allows you to answer frequently asked questions and provide basic support instantly. This frees up staff to focus on more complex tasks and improves customer satisfaction by providing fast and accurate responses.


Ultimately, automation technologies and tools are designed to simplify and streamline administrative and logistical tasks. If you want to focus on growing your SME and improving the service you provide to your customers, make the leap to automation!

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