Improve your customers' experience with FAQ

Offering good customer service on your website can help you attract and retain customers.

Find out how you can achieve this with the FAQ!

20 Feb 2024. 09:38
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Tags

  • SME maturity
    All
    Topic
    1. Gestión de clientes / CRM
    Scope to digitize
    1. Relationship with clients

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Offering good customer service on your website can help you attract and retain customers.

Find out how you can achieve this with the FAQ!

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Improve your customers' experience with FAQ
  • What is FAQ?

It is the section of the websites that collects the most frequently asked questions that customers usually ask when they are shopping at a business.

They help you to:

  1. Make it easier for users to resolve their doubts autonomously.
  2. Speed up your customer service.
  3. Expand the information about your products or services.
  4. Improve your positioning in search engines.

 

  • How to implement them on your website:
  1. Collect the most common questions from your customers through questionnaires on your website or on social networks.
  2. Classify the questions by topic, such as product categories or the services you offer.
  3. Write the answers in a practical way so that users can resolve their doubts quickly.
  4. Place your FAQ section in a visible place on your website.
  5. Update your section with new frequently asked questions from users.

 

Turn your customers' doubts into opportunities to boost your SME!

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